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Sony PSN Update – What It Means

Sony PSN Update – What It Means

Last night, Sony issued an official statement on the PSN outage and compromised data. Sony has also issued an Official Q&A addressing the situation.

Has my personal information been stolen?

Yes. The key part of the Sony statement relating to this is as follows:

We believe that an unauthorized person has obtained the following information that you provided: name, address (city, state, zip), country, email address, birthdate, PlayStation Network/Qriocity password and login, and handle/PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers may have been obtained.

Your compromised data has been outlined above but the key info that you can address is the theft of your PlayStation Network password and login, especially as most people have the bad habit of using the same password across various other platforms such as forums, social media and so on. The best thing to do is change your passwords in instances where you have used that same password elsewhere. When PSN is back up and running, you should change your password on there too.

You should also be extra vigilant for any phishing scams demanding extra information from you – Sony will NOT be contacting you directly asking for any information. As the statement says:

Sony will not contact you in any way, including by email, asking for your credit card number, social security number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking.

Has my credit card information been stolen?

Sony says ‘it is possible’. The relevant part of the statement reads:

If you have provided your credit card data through PlayStation Network or Qriocity, it is possible that your credit card number (excluding security code) and expiration date may also have been obtained.

As of right now, there has been no ‘official’ confirmation that credit cards have been obtained, but Sony warns to be extra vigilant and double check your statements and so on. Some people have already canceled their credit card in the wake of last night’s statement. Better to plan for the worst and hope for the best.

If you have never entered your credit card information in PlayStation Network, then you are safe. If you have entered in your credit card info at any point, even if you don’t have the credit card information saved on PSN, it appears you are at risk.

Is this as bad as it seems?

It depends on how bad it seems to you. This is awful news for Sony, who now has to deal with a PR disaster and rebuilding PSN. PlayStation3 owners will understandably be angry that their personal information has been obtained. However, social media and the internet has fanned the flames of hysteria, making it impossible to gauge just how bad the situation is.

For example, comments on the blog where Sony issued its update include:

– “You tell me to calm down and yet someone could be coming down to my house since they have my address to steal my ps3 and my pc”
– “Going to the xbox does not stop this from happening in the future. These are hackers, hackers have hacked the pentagon for christ sake.”

And so on. In less than an hour, the panic escalated from ‘is my credit card info at risk?’ to ‘hackers are coming to my house to steal my PC’. There have been some posts attempting to defuse the situation – this one is an interesting read – while the 11 biggest data breaches in history put the situation into context. Even so, posts defending Sony are often as hysterical as the ones attacking them, which is what makes the current situation so confusing.

The one certainty here, the one thing Sony has absolutely 100% confirmed to be true that you can do something about, is that your password is compromised. So you should change that in instances where you have used that password elsewhere. The very least harm that will come from this is that your email address you signed up with will be sold to spammers, and even that is a high possibility rather than a certainty.

The credit card information is the biggest grey area but it’s also a bigger risk to take if you leave it unchecked. For what it’s worth, here in the office, the majority aren’t going to do anything about it – however, personally, I think it’s far better to play safe than sorry. I’ll be talking to the bank this lunchtime and update you guys with what they say about the situation, as I’m sure they’ll have been prepped this morning about the outbreak and an influx of worried customers.

When will PSN be back up?

Lost in all the panic is news on when PSN will be back up. Sony still hasn’t committed to a date but it sounds like it will be a week minimum from today, as this sounds much, much bigger than anyone had anticipated.

There’s a lot of information to digest here but if you have any questions, pop them in the comments section. As I say, I will update this story after I have spoken to the bank this lunchtime.




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  • Joey

    I’m not sure I remember my password, Sony say to change them and auto log in will be disabled when the PSN finally comes back.
    I might just lose my account from this, never mind my credit card.

  • love sony but this should had a fail safe program as back up’ u need to employ a few good hackers that test your programs being thier the one ho can weekness in systems its just a thougt please we need it back up and running thanks for listing.claphappypappy

  • Unlucky-Jinx

    Yall had this planned so we’ll have to pay for psn now.It’s foul that they wouldn’t be ready for something like this and quote on quote”.And if something like this happened on x-box live …………oh something like this won’t happen on x box live because they are ready for just something like this happening!!!!Playstation step your game up cus now your losing all around the board with the one and if you ask us to pay for psn then we might as well get a x-box 360’s and me I’d be getting 1 for nthe second time cuz of this!!!!

  • Laura Johnson

    Us gamers would love t play our game at any point. I am going crazy because my husband is having seperation anxiety from his game not being he has now been acting so different and mean but props today is is birthday

  • Laura Johnson

    And yes they use your credit card they tried yesterday to take money off my husbands card for a 16 dollar game

  • not so happypappy

    i have to say ,im not the same with out outlet and game is it so laura he will be ok you just have give him time to find somthing defrent thats all which aint easy a good rasing could well wish both the best at this time peace